Terms & Conditions

Payments

We accept Visa, MasterCard, American Express, Maestro, Discover. All transactions will be in Sterling.

Shipping

We aim to dispatch the stocked items in 2-3 working days after the confirmation of your purchase. (Our working days are Tues-Fri.)

We ship with Royal Mail with a signature on delivery required. Shipping usually takes 2-5 working days depending on location.

We only ship to the UK and EU.

*COVID 19 update: Please be aware that it might take us longer than normal to pack and ship orders due to precautions we’ve taken around COVID-19. Your order should be shipped to you within the above time frames, but please note some orders could take longer. 

Returns & exchanges

If you are in any way unhappy with your goods you may send them back for an exchange or a refund to: STORE STORE 118, Lower, Stable St, London N1C 4DR

Goods must be returned within 14 days of dispatch. We ask that you return the goods unused, with all the original tags intact and packaged in the same way that we sent it to you.

If items have arrived damaged we would need to see an image of the damage upon its arrival and be notified immediately by email.

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage.

When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

Privacy

We will not divulge your email, postal address or telephone number.

We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.

We will not pass on your e-mail address to any other company.

Product description

We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur. Please note all measurements are approximate.